Shipping & Returns
Free express shipping on all NZ orders - except for Rural (allow 48-72 hours)
Allow 1-2 days for orders to be sent. No orders sent in weekends or public holidays.
Australia $25.00 tracked shipping, allow 5-10 working days for delivery.
All orders are sent via Courier Post in bio-degradable packaging
Shipping time frames are a guideline only and can sometimes take longer due to weather delays etc.
Return & Exchange Policy
Should you wish to return you item/s for exchange or credit please email within 5 days of receiving your order.
Refunds will only be given if items are returned in the following condition, otherwise we are happy to exchange sizes or provide a credit note.
All returns must be received by Willou within 10 working days from the date the items were received. All items must be unworn and in original packaging with any tags intact.
We recommend returning any items in waterproof packaging as damage to any items will not be accepted for return.
Please note; Linen is a natural fibre, imperfections do occur. These will not effect the wear of the garment in any way, therefore naturally occurring imperfections will not be accepted for return. However, if for any reason you are unsatisfied with our garments please contact us to discuss further.